Return & Refund Policy

At Jozzy Hair and Beauty, we are committed to ensuring your satisfaction with our wholesale children’s fashion. If, for any reason, you are not completely satisfied with your purchase, we have a straightforward and customer-friendly return policy in place.

Return Eligibility:

• Returns are accepted within 30 days from the date of delivery.
• Items must be unused, in their original packaging, and with all tags attached.
• We do not accept returns on items that show signs of wear or use.

How to Initiate a Return:

1. Contact our customer support team through our [Contact Page]to inform us of your intention to return an item.
2. Once approved, carefully package the items and include a copy of the original invoice.
3. Ship the package to the address provided by our customer support team.

Refund Process:

• Upon receiving the returned items and verifying their condition, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method.

Exchanges:

• Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

Shipping Costs:

• Customers are responsible for the return shipping costs, except in cases where the return is due to an error on our part.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund.

Contact Us: 

For any questions or concerns regarding our return policy, please reach out to our customer support team via our [Contact Page](insert link). We appreciate your trust in Jozzy Hair and Beauty, and we are dedicated to making your shopping experience enjoyable and stress-free. Thank you for choosing us as your wholesale children’s fashion destination!